Privacy Policy
Well and Truly Nourished
Last updated: 25 October 2026
Privacy contact: Kelly Wright
Email: kelly@wellandtrulynourished.com
Well and Truly Nourished provides personalised nutrition consultations and educational resources from New Zealand to clients in New Zealand and internationally.
Your privacy is important to me. This Privacy Policy explains how I collect, use, store, share and protect personal information, including sensitive health information, when you visit my website, purchase a product, book a consultation or use my services.
1. Information I collect
Depending on how you interact with Well and Truly Nourished, I may collect the following information.
Personal and contact information
Name, email address, phone number and address
Date of birth, where relevant
Information about your baby or child where relevant to the services provided
Health and nutrition information
Where you engage in personalised nutrition services, I may collect information about:
Health and medical history, diagnoses and symptoms
Medications, supplements, allergies and intolerances
Pregnancy, postpartum or breastfeeding status
Food intake, digestion, feeding history and lifestyle
Relevant blood tests or laboratory results
Your baby's or child's health, development and feeding
Information provided through intake forms, consultations, emails or follow-up communication
Bookings and payments
This may include appointment details, services purchased, invoices, payment status and transaction records.
Payments may be processed through third-party payment providers such as Stripe. I do not generally store full payment-card details myself.
Website information
When you visit the website, certain technical information may be collected through website hosting, analytics and similar technologies. This may include your IP address, browser, device information, pages visited and cookies.
2. How information is collected
I may collect information when you:
Submit an enquiry or contact form
Book or attend a consultation
Complete an intake or health-history form
Purchase a service, course or digital resource
Subscribe to emails or download a free resource
Communicate with me by email or another agreed channel
Visit or interact with my website
Provide feedback, a review or testimonial
Where practical, personal and health information is collected directly from you or, for services involving a child, from their parent or legal guardian.
3. How your information is used
Your information may be used to:
Respond to enquiries and manage bookings
Provide personalised nutrition consultations and support
Review relevant health histories, symptoms, food intake and laboratory results
Prepare client notes, plans and recommendations
Provide follow-up communication and agreed between-session support
Process payments and maintain business records
Deliver purchased courses and digital resources
Send educational emails, updates and offers where you have subscribed or otherwise authorised them
Improve website functionality and services
Meet applicable legal, professional and record-keeping obligations
I aim to collect only the information reasonably necessary for these purposes.
4. Babies and children's information
Well and Truly Nourished provides nutrition support relating to babies and toddlers.
Where services involve a child, information is generally collected from their parent or legal guardian.
A parent or legal guardian must be involved in consultations relating to a child.
Information about children is treated with particular care and is used only for appropriate service-related or otherwise authorised purposes.
5. Website and third-party service providers
I use third-party software and service providers to operate Well and Truly Nourished.
These may include:
Squarespace for website hosting and website-related functions
Google Workspace services, including Gmail, Google Drive and Google Meet
Stripe for payment processing
Booking, client-management and form software
Email marketing platforms
Course-hosting and digital-product platforms
Analytics tools, including Google Analytics where enabled
Accounting, invoicing and business administration tools
These providers may process or store personal information on my behalf, depending on the services used.
I take reasonable steps to select providers with appropriate privacy and security practices.
6. AI-assisted tools
I may use AI-assisted tools to support business administration, research, drafting, organising information or preparing educational materials.
AI-assisted tools do not replace my professional judgement or responsibility for the services I provide.
I review and assess recommendations and client materials before they are provided.
I take care when handling confidential information and do not intentionally disclose identifiable client health information to AI services without an appropriate privacy and security basis, including consent where required.
7. Overseas storage and processing
Some of the software and cloud-based services used by Well and Truly Nourished may store or process information outside New Zealand.
Where personal information is disclosed to an overseas provider, I take reasonable steps to ensure that the disclosure complies with applicable New Zealand privacy requirements, including appropriate safeguards where required.
8. Sharing information
I do not sell personal information.
Information may be shared where reasonably necessary with:
Providers supporting website, booking, payment and service delivery
Accounting or professional advisers
Other healthcare professionals where you have authorised communication
Authorities where disclosure is required or permitted by law
Where appropriate, I may communicate with your GP, midwife, paediatrician, dietitian or another relevant healthcare professional, normally with your consent.
9. Security
I take reasonable steps to protect personal and health information against unauthorised access, misuse, loss or inappropriate disclosure.
These measures may include password-protected accounts, access controls, secure cloud-based services and appropriate account security settings.
Although reasonable precautions are taken, no electronic system can be guaranteed to be completely secure.
10. Retention of information
Personal and health information is retained for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, professional or business record-keeping obligations.
Where appropriate, information may later be securely deleted or de-identified.
11. Access and correction
You may request access to personal information I hold about you or ask for information to be corrected if you believe it is inaccurate.
I may need to verify your identity before responding to certain requests.
Please email kelly@wellandtrulynourished.com.
Requests will be handled in accordance with applicable New Zealand privacy law.
12. Email marketing
If you subscribe to Well and Truly Nourished emails, you may receive educational resources, nutrition information, service updates and occasional offers.
You can unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.
Unsubscribing from marketing emails does not necessarily prevent essential communication relating to an existing booking, purchase or service.
13. Cookies and website analytics
The website may use cookies and analytics tools to understand website traffic, improve functionality and assess how visitors use the website.
You may be able to manage cookies through your browser settings or any cookie preferences made available on the website.
Disabling certain cookies may affect website functionality.
14. Testimonials and reviews
Client feedback may be shared on the website or in marketing materials where appropriate.
Permission is sought before sharing private client feedback.
Publicly available reviews may be quoted or reproduced, with care taken not to unnecessarily disclose sensitive personal or health information.
Identifiable sensitive health information will not intentionally be published without appropriate authorisation.
15. Privacy concerns and complaints
If you have questions or concerns about how your information has been collected, used or handled, please contact:
Kelly Wright
Well and Truly Nourished
kelly@wellandtrulynourished.com
I will aim to address concerns promptly and fairly.
If your concern remains unresolved, you may contact the New Zealand Office of the Privacy Commissioner.
16. Changes to this policy
This Privacy Policy may be updated as business services, software providers or legal requirements change.
The current version will be published on the Well and Truly Nourished website with its latest update date.